Overview

Bharat Clap is an on-demand service marketplace that connects customers with verified service professionals for a wide range of home and personal services. The platform enables users to quickly discover, compare, and book trusted experts for services such as plumbing, electrical repairs, home cleaning, beauty and salon services, appliance repair, tutoring, and more—all through a seamless mobile experience.

Problem

Finding reliable service professionals is often time-consuming and uncertain. Customers rely on referrals or local contacts, face inconsistent pricing, and have limited visibility into service quality and availability. Service providers, on the other hand, struggle to reach potential customers and efficiently manage bookings.

Solution

Designed a user-centric marketplace that simplifies service discovery, booking, and management. The platform allows users to browse services, view verified professionals, compare ratings and pricing, schedule appointments, make secure payments, and track service requests in real time. It also provides service providers with tools to manage bookings, earnings, and customer interactions.

My Role

• Product Designer

• UX Research

• User Journey Mapping

• Information Architecture

• Wireframing

• UI Design

• Interactive Prototyping

• Design System

Target Users

• Homeowners and tenants

• Working professionals

• Families

• Local service professionals

• Tutors and independent service providers

Key Features

• Service discovery across multiple categories

• Verified professionals with ratings and reviews

• Instant and scheduled bookings

• Real-time booking status

• Secure online payments

• In-app chat and call support

• Service history and invoice management

• Provider dashboard for booking and earnings management

• Personalized service recommendations

• Notifications and appointment reminders

Design Process

1. Conducted user research to identify pain points in hiring local service professionals.

2. Mapped customer and provider journeys to optimize the booking experience.

3. Designed low-fidelity wireframes to validate user flows.

4. Created high-fidelity interfaces with a focus on simplicity and trust.

5. Built interactive prototypes for usability testing.

6. Refined the design based on user feedback and stakeholder reviews.

Outcome

The final product delivers a scalable service marketplace that simplifies the process of hiring trusted professionals while helping service providers grow their business. By bringing multiple service categories into a single platform, Bharat Clap creates a convenient, transparent, and reliable experience for both customers and professionals.